Services

Global Homeshoring Inc. combines state of the art technology with experienced, skilled remote home agents to provide our clients with cost effective, virtual contact center services to drive incremental value into their business’s “bottom line”- 24 hours per day, 7 days per week if required. Well spoken, college educated and easily trained, our agents and technology enable clients to provide customer centric services to their customers.

Global Homeshoring Inc. focuses on three specialized call center services:

  • Inbound Sales and Customer Service Support

    Order Management

    Initial Order, Fulfilment, Shipping, Tracking, Administrative tasks

    Direct Response

    Website, Banner ads, Special offers, Direct Marketing campaigns

    Customer Service Support

    Email and Live Chat Support, Customer Inquiry

    Help Desk

    Non-Technical Level 1 and Level 2 Customer support

  • Outbound Sales and Customer Service Support

    Lead validation and initial pre-qualification

    Prospect Lists, Current Customers, Marketing Campaigns

    Appointment Set Up, Confirmation and Follow up

    B2B, B2C, Seminars, Special Events, Industry Neutral

    Outbound Sales

    Customer Satisfaction, Upsell Opportunities

  • Customer Service & Support, Account Verification

    Specialized Research

    Database Searches, Inquiries

    Virtual Office Assistance- including

    Phone Answering, Messaging and Services
    Calendar Management, Word Processing, Editing, Proofreading
    Email Management and Forwarding

    Database Management

    Data Entry, Customer lists, Email Lists

 

Global Homeshoring Inc. can also assist clients in providing the right customer services and support in a customized offering to meet your requirements. We provide customized services beyond those listed above. Give us the time to better understand how we can meet your requirements.