Why Us

At Global Homeshoring, we excel because of our clear understanding of specific business needs and we deliver because of our unmatched experienced.
Delivering virtual contact center services for over 7 years, we provide incremental efficiency, productivity and profit into our clients business by adding real value to their objectives. We:

Provide Cost Effective virtual contact center services to ENABLE clients to:

  • Save significant time, effort and money on operating and maintaining an internal center,
  • Provide around the clock, if required, flexible customer service and support,
  • Improve customer interactions by experienced contact center professionals,
  • Leverage the expanded and better educated pool of contact center agents,
  • Scale your customer support/services as required by the business,
  • Even scale the experience level of the agent within a short time,

Provide cost effective virtual contact center services so our clients DON’T have to:

  • Recruit and Hire call center agents either local or remote
  • Provide long term salaries and benefits,
  • Train and Manage call agents for effective productivity and performance,
  • Purchase or Subscribe to costly Software, Hardware and/or Maintenance ,
  • Sign multi-year contracts to receive the best solution/costs available,
  • Plan long term contact center requirements in a competitive business world,

With every engagement our clients RECEIVE:

  • Professional, experienced, well skilled and spoken virtual call center agent,
  • State of the Art technology to drive productivity and efficiency,
  • Company resources to effectively train as required/assisted by the client,
  • Experienced manager to manage our agents and the client requirements,
  • Client manager to monitor, measure, report results of the engagement,
  • Proactive Measurement and Feedback to insure engagement success

Value to our clients start from the first call to understand the business requirements. We work with our clients to ask the right questions to confirm the key requirements and develop the services and metrics to result in meeting those requirements. One thing- we’re not afraid to say “no” if we can’t provide the services you require. Success is critical- we strive to have the right solution to drive value. We welcome the opportunity to prove our value to you.