Outbound Call Center Agent (Customer Service)

Interact by phone with doctors, insurance staff, and patients

PRIMARY RESPONSIBILITIES:

• Contact hospitals/clinic or private individuals by phone
• Deliver prepared scripts to follow up or verify patient and insurance information
• Describe products and services
• Respond to questions
• Identify and overcome objections
• Obtain customer information
• Obtain possible customer leads
• Maintain customer/potential customer data bases
• Follow up on initial contacts
• Complete records of telephonic interactions and accounts

QUALIFICATIONS:

EDUCATION:  College Level

KNOWLEDGE, SKILLS AND ABILITIES:

• Excellent communication skills
• Problem solving ability
• Attention to details
• High energy level
• Medical background is an advantage (but not a must)

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